Shipping policy
CUSTOMER SERVICE
Our Customer Service team is available Monday to Friday, 9:00 AM – 5:00 PM EST, excluding public holidays.
For assistance, please contact us at: customerservice@maisoncrivelli.us
All inquiries are carefully reviewed, and you can expect a response within 1–2 business days.
We thank you for your understanding and look forward to assisting you.
SHIPPING ZONES
Products purchased on maisoncrivelli.us can only be delivered to the United States.
For other shipping destinations, please refer to our international online store on maisoncrivelli.com
SHIPPING CARRIERS, DELIVERY TIMES AND FEES
|
METHOD |
CARRIER |
COST |
EXPECTED ARRIVAL |
|
Standard Shipping (orders under $50) |
USPS |
$8.50 |
5-7 business days (continental U.S.) |
|
Standard Shipping (orders $50-$100) |
USPS |
$10.00 |
5-7 business days (continental U.S.) |
|
Complimentary Shipping (orders $100+) |
USPS or UPS |
Complimentary |
5-7 business days (continental U.S.) |
|
Expedited Shipping |
UPS |
$20.00 |
2-4 business days (continental U.S.) |
DELIVERY RESTRICTIONS
Orders will always be refused if the delivery address provided at the time of purchase corresponds to:
a post office box;
a non-fixed address or residence (such as mobile homes, caravans, campsites, or any other non-permanent locations that do not allow for secure hand-to-hand delivery);
or a collective location where an individual address cannot be clearly and permanently assigned to a specific person or legal entity.
Maison Crivelli reserves the right to cancel any order that does not comply with these rules.
SHIPPING AND DELIVERY
Maison Crivelli currently ships only to addresses within the United States, including Alaska and Hawaii. Please note that we do not ship to P.O. Boxes for orders over $150, as all deliveries require a signature.
All customs fees, taxes, duties, and processing costs are calculated and presented at checkout, so you know the total cost upfront. These fees are payable at the time of purchase.
Products are shipped with a delivery note to the address provided at the time of purchase.
Orders are carefully prepared and processed within 2–3 business days before shipment.
° Express 2nd Day Shipping: Transit time only; does not include order processing.
° Standard Shipping (Alaska/Hawaii): May take up to 4 weeks.
Please note that shipping fees are non-refundable.
Maison Crivelli will do it's very best to ensure orders are delivered within the specified times and will keep you updated on the progress of your order by email.
DELIVERY ISSUES
Maison Crivelli cannot be held responsible for delays caused by circumstances beyond our control, including carrier delays, severe weather, natural disasters, or strikes. Once a package leaves our warehouse, the carrier manages all handling and delivery.
If your order arrives damaged, defective, or incomplete, please notify both the carrier and Maison Crivelli on the day of delivery at customerservice@maisoncrivelli.us, including your order documentation and clear photographs of the issue.
The customer must check the conformity and condition of their order upon delivery, refuse any damaged parcel, and immediately report any issue (damaged package, missing item, delay, etc.) to customer service, after noting it on the delivery receipt presented by the carrier.
In the event of a missing product, delay, or parcel that has not been received or has been damaged, an investigation will be opened with the carrier, requiring supporting documents from the customer. If the parcel is found, it will be replaced; if it is declared lost, a refund will be issued. Maison Crivelli reserves the right to decline claims that cannot be duly substantiated or that concern orders confirmed as delivered.
If the Customer reports a missing product, a delivery delay, or a parcel that has not been received or has been damaged, an investigation will be opened with the carrier. To ensure proper assessment with the carrier, our customer service team may invite you to provide relevant information or documentation.
In cases of missing products, delays, or parcels not received or damaged, an investigation is opened with the carrier, requiring proof from the customer. If the parcel is found, it will be replaced; if it is declared lost, a refund will be issued. However, Maison Crivelli reserves the right to reject any claim without valid proof or in the case of confirmed delivery, and to report any attempted fraud.
After verification and confirmation of the issue by MAISON CRIVELLI, the customer will be refunded the amount of their order. The refund will be made using the same payment method used by the customer for the initial transaction. Refunds can only be issued to the card used for payment of the order.
MAISON CRIVELLI cannot be held responsible for any consequences resulting from delivery delays that are beyond its control.
EXCHANGES AND RETURNS
Maison Crivelli will accept returns and exchanges of full-price Products within 14 days after your order has been delivered. We do not accept returns or exchanges of Products purchased on sale. To start a return, contact us on customerservice@maisoncrivelli.us
All returns will incur a $15 processing & handling fee that will be deducted from the amount of your refund back to your original form of payment.
You must return your order in the same condition as it was received by you. Products must be returned in their original packaging unsealed with the protective plastic film intact. The Products cannot have been sampled and must be in brand new condition, unopened, unused, unspoiled, clean and untested. To ensure the maximum protection of items, Products must be repositioned in the original package, resistant to different methods of transport. Expenses for return shipping are solely your responsibility.
For hygiene and safety reasons, opened or tested fragrance products are not eligible for a refund, except in the case of a proven and reported defect.
MAISON CRIVELLI reserves the right to refuse your return if the returned Product is unfit for its release on the market in new condition.
Please note that, depending on the circumstances, a refund or store credit will be issued as appropriate.
REFUNDS
Maison Crivelli undertakes to process a refund within 14 days following the receipt of a withdrawal request.
The refund will be issued using the same payment method used for the original order.